Refund and Exchange Policy
At DrippX, our goal is to ensure you’re satisfied with your experience. If you have any questions or need assistance, feel free to reach out—we’re here to help!
At DrippX, we’re committed to ensuring you’re happy with your purchase. While we don’t offer refunds, we provide flexible options to make sure you get what you need.
Refund and Exchange Policy
1. Exchange Policy
If you ordered the wrong size or wish to exchange your product for a different size or color:
- Exchanges are accepted within 30 days of receiving your order.
- Items must be unused, unwashed, and in their original packaging with tags intact.
- Simply contact our customer service team, and we’ll assist you in exchanging your product for the desired size or color (subject to availability).
3. Non-Eligible Items
The following items are not eligible for exchange or store credit:
- Items marked as “Final Sale.”
- Products that have been worn, washed, or damaged after purchase.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the item was defective or incorrect due to our error.
- If an exchange is processed, we’ll ship the new item back to you at no additional cost.
2. Store Credit
If the product you want isn’t available, we’ll issue you a store credit equal to the value of your purchase.
- Store credit can be used for any future purchase and never expires.
- This allows you to shop at your convenience and choose from our latest collections.
4. Steps to Initiate an Exchange or Store Credit
- Contact us through the contact page with your order details.
- Our team will guide you through the process and provide a return shipping label if necessary.
- Once we receive the item and verify its condition, we’ll process your exchange or issue store credit within 5 business days.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will gladly replace the product at no additional cost to you.